Les thés FloralTea
Politique de confidentialité
Effective Date / En vigueur: 25-05-2018
(Cliquer ici pour la version française)
Les thés FloralTea (aka “FloralTea”) cares deeply about the privacy of its Visitors and Users (buyers, newsletter subscribers and correspondents), and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect, store and use personal information, and the rights and choices available to our visitors and users regarding such information.
We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.
1. Please read carefully!
#In a Nutshell
This policy describes our privacy practices – what information we collect on our visitors and users, how we collect it, what we do with it, how we protect it, and your rights regarding your information.
2. What information do we collect?
2.1. Visitor and User Information
We collect two types of information regarding our Visitors and Users:
Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session activities and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., name, e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details, which are only collected from Users who purchase our products), details regarding a browsing or usage session and activities (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Square, Google or Facebook and Instagram accounts), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
#In a Nutshell
We collect two types of information: Personal Information (which could be used to uniquely identify an individual) and Non-personal Information (which is non-identifying).
We collect such information regarding our users and visitors, and anyone else who may provide it to us.
3. How do we collect such information?
There are two main methods we use:
We collect information through your use of the Services. When you visit our web site or use our Services, including when you browse the website, make a purchase, or subscribe to our newsletter, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in Section 6 below, including through the use of “cookies” and other tracking technologies, as further detailed in Section 7 below.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you subscribe to our newsletter; when writing a customer review; when you make a purchase; or when you contact us directly by any communication channel (e.g., emails and comments to FloralTea).
We also collect information from third party sources as described in Section 6 below.
#In a Nutshell
When you visit our website or use our services – you may also provide us with certain information (either automatically through the process of using the Service, or by manually submitting it).
4. Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
To process and deliver your orders, including payments and shipping.
To use data analytics to improve our website, products and services, customer relationship and customer experience, based on Visitors’ and Users’ common or personal preferences and interactions.
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages (as further detailed in Section 8 below);
To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To enhance our data security and fraud prevention capabilities; and
To comply with any applicable laws and regulations.
We will only use your Personal Information for the purposes set out in Section 4 where we are satisfied that:
our use of your Personal Information is necessary to process your purchase or service request, or
our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or
our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of FloralTea campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.
Our Services are not permitted to children under 18 years of age. No one under age 18 should provide any Personal Information to us through any of our Services. We do not knowingly collect Personal Information from children under 18. Parents and guardians should supervise their children's activities at all times.
#In a Nutshell
We collect and use information in order to provide our products and services and also to make them better and more compliant with data privacy policies.
We also collect and use information in order to contact our visitors and users and, and in order to comply with the laws applicable to us.
5. Where do we store your information?
5.1.Les thés FloralTea’s web site is hosted by Wix.com. FloralTea Visitors’ and FloralTea Users’ Personal Information is therefore protected by Wix.com which is considered by the General Data Protection Regulation (GDPR) under the European Commission (the most stringent Data Protection Regulation currently in effect worldwide), to be offering an adequate level of protection for the Personal Information covered under the GDPR.
Wix.com and its service providers that store or process your Personal Information on FloralTea’s behalf are each contractually committed to keep it protected and secured, in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction.
#In a Nutshell
Your Personal Information is stored, processed and protected by Wix.com and its service providers.
5.2 EU-U.S. Privacy Shield & Swiss-U.S. Privacy Shield Disclosure: FloralTea’s web site host Wix.com participates in, and has certified its compliance with, the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List, here.
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us at email@example.com
Upon request FloralTea will provide you with information about whether we hold any of your Personal Information. You may access, correct, or request deletion of your Personal. We will respond to your request within a timeframe imposed by local laws or a reasonable timeframe.
#In a Nutshell
FloralTea’s web site host Wix.com is contractually committed to protect and secure your data.
5.3 Data Localisation Obligations: If you reside in a jurisdiction that imposes “data localisation” or “data residency” obligations (i.e., requiring that Personal Information of its residents be kept within the territorial boundaries of such jurisdiction), and this fact comes to our attention, FloralTea’s web site host Wix.com may maintain your Personal Information within such territorial boundaries, if legally obligated to do so.
You acknowledge that while doing so, we may continue to collect, store and use your Personal Information elsewhere, as explained above.
#In a Nutshell
Some jurisdictions require us to maintain and store their residents’ information locally. We may also collect, process, store and use such information elsewhere.
6. Sharing personal information with third parties
FloralTea’s web site host Wix.com may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:
6.1. Third Party Services:
FloralTea’s web site host Wix.com has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance its own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimization and marketing services, content providers, and the host’s own legal and financial advisors (collectively, “Third Party Service(s)”).
Such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information and/or Users-of-Users’ Personal Information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it for such purposes.
FloralTea and its web site host Wix.com are accountable for Personal Information that they receive under the Privacy Shield and subsequently transfers to a third party as described in the Privacy Shield Principles. In particular, Wix.com remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the Personal Information on its behalf do so in a manner inconsistent with the Principles, unless FloralTea and Wix.com prove that they are not responsible for the event giving rise to the damage.
#In a Nutshell
We may share the information of our visitors and users with various third parties, including certain service providers, law enforcement officials and application developers.
The information may be shared solely in accordance with this policy.
6.2. Law Enforcement, Legal Requests and Duties:
Where permitted by local data protection laws, FloralTea may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.
6.3. Protecting Rights and Safety:
FloralTea may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of FloralTea, any of our Visitors and Users, or any member of the general public, with or without notice to you.
6.4. Social Media Features and Framed Pages:
Our Services include certain Social Media features and widgets, single sign on features, such as the “Facebook Connect” or “Google Sign-in”, the “Facebook Like” button, the “Share this” button or other interactive mini-programs (“Social Media Features”).These Social Media Features may collect information such as your IP address or which page you are visiting on our Website, and may set a cookie to enable them to function properly. Social Media Features are either hosted by a third party or hosted directly on our web site. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.
FloralTea, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors and our Users with a better online customer experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, and improve your online experience.
Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our Services.
If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at www.aboutcookie.org (note that this website is not provided by FloralTea, and we therefore cannot ensure its accuracy, completeness or availability). Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.
Clear Gifs: FloralTea’s web site host Wix.com and certain Third Party Services may employ a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), which enables measurement and improvement of our website performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within our site.
Flash and HTML5: FloralTea’s web site host Wix.com and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing Flash cookies is available here.
(Please note that this website is not provided by FloralTea, and we therefore cannot ensure its accuracy, completeness or availability).
Behavioral Targeting/Re-Targeting: Certain Third Party Services and ad networks may display advertising on our Website, or manage our advertising on other websites. Such parties may use certain tracking technologies to collect certain information about your activities on our website and different third party Services to provide you with targeted advertising based on your interests and preferences. You may opt-out of receiving targeted ads from certain advertisers and ad networks by clicking here (or if you are located in the European Union click here (provided by YourChoicesOnline.eu). Please note this does not opt you out of receiving all advertising and that your opt-out will only be in relation to the specific advertising. You will continue to receive advertising for which you have not opted out.
User Data Supplementation: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand and analyze our records, identify new customers, and provide products and Services that may be of interest to you. Where we obtain your Personal Information from these third parties, we ensure that such parties are contractually committed to inform you that your Personal Information will be disclosed to us. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific purpose for which it was provided to us.
“Do Not Track” Signals: Please note that we do not change our practices in response to a “Do Not Track” signal in the HTTP header from a browser or mobile application.
#In a Nutshell
These technologies are used mostly for stability, security, functionality, performance and advertising purposes.
You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – but please note that this may adversely affect the way you experience our services.
8. Communications from FloralTea
8.1. Promotional Messages:
FloralTea and other Third Parties may use your Personal Information to send you FloralTea promotional content and messages by e-mail, social media and online advertising.
If you do not wish to receive such promotional communications, you may notify FloralTea at any time or follow the opt-out instructions contained in the promotional communications you receive.
We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.
#In a Nutshell
We may send you promotional messages and content.
You can easily opt-out of receiving promotional messages by contacting us or unsubscribing.
8.2. Service and Billing Messages:
FloralTea may also contact you with important information regarding our Services or billing. For example, we may send you a notice (through any of the means available to us) if your order cannot be fulfilled, or reply to a comment of your on our web site or an e-mail from you.
It is important that you are always able to receive such messages. For this reason, we ask that you do not opt-out of receiving FloralTea communications.
#In a Nutshell
We may also contact you with service and billing-related messages and content. We ask that you do not opt-out of receiving FloralTea communications.
9. Your rights in relation to your personal information
It is imperative that you have control over your Personal Information. That’s why FloralTea is taking steps to enable you to receive a copy of, update, or delete your Personal Information.
Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).
You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).
If you are a FloralTea website Visitor or User, and you wish to receive a copy, and/or request us to make corrections to your Personal Information stored with us, or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please send us an email request at firstname.lastname@example.org.
We will make all reasonable efforts to honor your request in a timely manner (unless we require further information from you in order to fulfil your request), subject to legal and other permissible considerations.
#In a Nutshell
You may request to receive a copy of, update, or delete your Personal Information. Just send us an e-mail at email@example.com.
You may also correct and/or update your personal information during order placement. We will respond to your requests within a reasonable timeframe.
10. Data Retention
We may continue to retain such Personal Information even after you are no longer a customer of ours, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.
We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.
#In a Nutshell
We may keep your personal information for as long as you remain a customer of ours and longer as needed (for example, if we are legally obligated to keep it longer, or need it to protect our interests).
FloralTea has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, our web site offers HTTPS secure access to most areas on our website; the transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. Our web site systems are also regularly monitored for possible vulnerabilities and attacks, and regularly improved with new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by FloralTea, we cannot and do not guarantee the absolute protection and security of your Personal Information or any other User Content you upload, publish or otherwise share with FloralTea or anyone else.
We therefore encourage you to avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, since e-mail messaging and the comments section are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
If you have any questions regarding the security of our Services, you are welcome to contact us at firstname.lastname@example.org.
#In a Nutshell
We are committed to securing your personal information, and use various security measures to protect it.
However, as we can’t guarantee absolute protection – we encourage you to be careful, and avoid submitting any sensitive information which, if exposed, could cause you major harm.
12. Public communications and user generated content
Our Services offer publicly accessible comments. Please be aware that any information you provide in any such an area may be read, collected, and used by others who access them. To request removal of your Personal Information from our comments section, feel free to contact us at: email@example.com. In some cases, we may not be able to remove your Personal Information from such areas. For example, if you use a third party application to post a comment (e.g., the Facebook social plugin application) while logged in to your related profile with such third party, you must login into such application or contact its provider if you want to remove the Personal Information you posted on that platform.
In any event, we advise against posting any information (or use any posting means to post information) you don’t wish to publicize on these platforms.
We have put adequate security measures in place to protect your Personal Information. However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the bypass of any privacy settings or security measures you or we may have placed on your User Website. You understand and acknowledge that, even after its removal, copies of User Content may remain viewable in cached and archived pages or if any third parties have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.
#In a Nutshell
Avoid posting any information to any of the public areas on our Services, or to your own website, if you don’t want it to become publicly available.
13. Updates and Interpretation
#In a Nutshell
We may change this policy at any time. We will notify our users of any material changes. We encourage all Visitors and Users to regularly consult the policy on our website.
Only the core text is legally binding: the “#In a Nutshell” paragraphs are just for clarity.
14. Contacting us
#In a Nutshell
Have any questions or suggestions? We’d love to hear them!